Article Delivery, Returns and Warranty, Explained
What Article's delivery levels include, how returns and exchanges work, what refusing a delivery costs, and what the one-year warranty covers.
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Article sells modern furniture online, which means the delivery, return and warranty terms matter as much as the piece itself. This guide sets out what Article’s published policies say, as of October 2026, so you know what you’re agreeing to before you order.
We compiled this from Article’s own help pages, linked at the bottom. Policies change, so confirm the details at checkout.
Delivery: four levels of service
| Service | What happens | Signature |
|---|---|---|
| Courier | Smaller items ship by courier with tracking | — |
| Front Door | Boxed items left at your front door | Not required |
| In-Room | Team carries items into the room you choose | Required |
| White Glove | In-room delivery, assembly and packaging removal | Required |
A few details worth knowing:
- Prices aren’t published. Delivery costs appear at checkout once you enter your zip or postal code.
- White Glove has limits. The team won’t install anything that permanently attaches to your home, such as anti-tip hardware or wall mounts.
- Scheduling. Article’s local delivery partner should contact you about two business days after your order is assigned to them. Deliveries generally happen on weekdays, 9 AM to 5 PM, and In-Room and White Glove teams send a notice about 30 minutes before arrival.
- Where they deliver. Standard service covers Canada and the contiguous U.S. Alaska, Hawaii, Puerto Rico and remote areas may pay an extra flat “Beyond Shipping” fee, shown at checkout.
- No rush option. Article doesn’t offer expedited shipping. Article notes that overseas orders can take several weeks to reach a fulfillment center, so check the estimated window on the product page.
Returns and exchanges
You can return furniture up to 30 days from delivery, and that includes made-to-order customized items. To qualify:
- Keep your receipt.
- The piece must be in as-new condition.
- Start the return in your Article account. Article then arranges pickup or an exchange.
Refunds go back to your original payment method after Article inspects the item, minus any applicable outbound and return shipping fees. Article doesn’t list those amounts publicly, which is why it’s worth noting your delivery cost at checkout.
Exchanges: your first exchange of an item ships free. Later exchanges of the same item carry forward and return shipping fees. Free exchanges aren’t available outside the standard delivery area.
Small items bought in an Article retail store, such as pillows, sheets or lamps, go back to that store.
Refusing a delivery or cancelling after shipment
These situations catch people out:
- Refuse and exchange: no additional shipping fees.
- Refuse without an exchange: your refund is reduced by a return shipping fee, and the original shipping fee isn’t refunded.
- Cancel after the order ships: a return shipping fee applies.
If you’re having second thoughts, it’s cheaper to change your order before it ships.
Warranty: one year from delivery
Article’s manufacturer’s warranty covers defects in materials and workmanship for one year from the delivery date. If Article confirms a defect, it arranges replacement parts, a repair or, where necessary, a full replacement.
It doesn’t cover damage from negligence, misuse, accidents, abnormal use or modifications. The warranty isn’t transferable and doesn’t extend to resold items.
A quick pre-order checklist
- Measure the room and the route in: doorways, hallways, stairwells and any elevator.
- Note your delivery cost at checkout. It affects your refund if you return.
- Choose In-Room or White Glove if stairs or assembly would be a problem.
- Inspect everything on delivery and report defects promptly, well within the one-year warranty.
FAQ
How long do I have to return Article furniture?
Up to 30 days from the date of delivery, including made-to-order customized items. The piece must be in as-new condition, and you start the return from your Article account.
Does Article charge a return fee?
Article doesn't publish a percentage restocking fee. Instead, refunds are reduced by any applicable outbound and return shipping fees. Your first exchange of an item ships free.
How long is Article's warranty?
One year from delivery, covering defects in materials and workmanship. It excludes negligence, misuse, accidents, abnormal use and modifications, and isn't transferable.
Does Article offer expedited shipping?
No. Estimated delivery windows appear on each product page and in your account.