Which online sofa brand has the cheapest returns?

Of the three we compared, Article is the only one without a percentage fee: refunds are reduced by shipping fees instead. Castlery and Albany Park both charge 20%.

Does Albany Park pick up returns?

Yes. Albany Park offers complimentary white glove pickup for returns, but a 20% return fee is deducted from your refund.

Are customized sofas returnable?

It depends on the brand. Article accepts returns of made-to-order customized items within 30 days of delivery. Castlery doesn't accept customized or customizable items.

The Real Cost of Returning a Sofa: Article, Castlery and Albany Park Compared

All three of these brands offer 30 days to return a sofa. That phrase hides very different costs. Before you choose a sofa you’ve never sat on, it’s worth knowing what changing your mind would actually cost.

We compared each brand’s published policies as of October 2026. We haven’t returned furniture to any of them; the figures below are from their own pages, linked at the bottom.

Return terms at a glance

	Article	Castlery	Albany Park
Window	30 days from delivery	30 days from receipt	30 days from delivery
Return fee	No percentage fee; refund reduced by outbound and return shipping fees	20% restocking fee per item	20% of original purchase price
Extra charges	—	$50 per item without original packaging; shipping and delivery-service fees not refunded	—
Pickup	Arranged by Article	Start by contacting Castlery	Free white glove pickup
Customized items	Returnable	Not returnable	Not stated
Condition	As-new	As-new; no scratches, stains or modifications	Like new, with all parts and hardware

What a return costs on a $2,000 sofa

Castlery: a 20% fee is $400. Add $50 if you’ve thrown away the packaging, and you won’t get back any delivery or White Glove charge you paid.
Albany Park: a 20% fee is $400. Pickup is free.
Article: no percentage fee. Your refund is reduced by outbound and return shipping, which depends on your location. Check your delivery cost at checkout so you know the number before you buy.

The takeaway: if you’re genuinely unsure about size, color or comfort, the return policy is part of the price.

What happens if it arrives damaged

Report damage or defects right away. Castlery asks for quality issues within 30 days of receipt. Albany Park asks you to contact it immediately, and notes one trap: if it offers replacement parts for a damaged item and you choose to return it instead, the 20% return fee applies.

Warranty: what you get if you keep it

	Article	Castlery	Albany Park
Sofa frame	1 year	10 years	Lifetime (frame and hardware)
Upholstery / covers	1 year	1 year	3 years (upholstery, foam and fill)
Foam, springs, legs	1 year	2 years	3 years (foam and fill)
Notable exclusions	Negligence, misuse, accidents, modifications	Wear and tear, misuse, pet damage	Cushion softening; commercial or rental use

Delivery: what’s included

Article: Front Door, In-Room or White Glove, priced at checkout.
Castlery: free standard delivery to the ground floor or lobby on subtotals of $1,399+ in selected cities, otherwise a flat rate. Room of Choice is $50–$70 and White Glove $100–$150.
Albany Park: free ground shipping on all orders; White Glove is $149.

How to avoid paying a return fee

Measure twice: the room, plus every doorway, hallway, stair turn and elevator on the way in.
Check the fabric in person or with swatches if the brand offers them.
Keep the packaging for 30 days if you’re buying from Castlery.
Think hard before customizing at a brand that treats custom orders as final.
Inspect on delivery and report problems the same day.

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