Which has the better warranty, Article or Castlery?

Castlery's is longer for structure: 10 years on sofa, armchair and bed frames, 2 years on components like foam, springs and legs, and 1 year on covers. Article offers a one-year manufacturer's warranty on defects in materials and workmanship, counted from delivery.

Does Castlery charge a restocking fee?

Yes. Castlery deducts a 20% restocking fee per returned item, charges $50 per item returned without its original packaging, and does not refund shipping or delivery-service fees.

Can I return a customized piece?

At Article, made-to-order customized items have the same 30-day return window from delivery. Castlery does not accept returns of items described as customized or customizable.

Article vs. Castlery: Which Modern Furniture Brand Fits Your Home?

Article and Castlery sell a similar look: clean-lined, mid-century and contemporary furniture, shipped direct to your door. On a product page they can feel interchangeable. Where they really differ is what happens after you click “buy”: what a return costs, how long the warranty lasts, and how the piece gets into your room.

How we researched this: we compared each brand’s published return, warranty and delivery policies as of October 2026. We haven’t tested pieces from either brand hands-on, and policies change, so check the linked pages before you order.

The short answer

Choose Article if you want lower-risk returns. There’s no percentage restocking fee: refunds are reduced by shipping fees instead, and your first exchange of an item ships free. Made-to-order pieces can also be returned.
Choose Castlery if long-term structure matters more than return flexibility. Sofa, armchair and bed frames carry a 10-year warranty.

Side by side

	Article	Castlery
Return window	30 days from delivery	30 days from receipt
Cost to return	Refund reduced by outbound and return shipping fees (shown at checkout, not published)	20% restocking fee per item; $50 per item without original packaging; shipping and delivery-service fees not refunded
Customized items	Returnable within 30 days of delivery	Not returnable
Other exclusions	Leesa mattresses follow a separate policy	Clearance, final sale and display items
Exchanges	First exchange of an item ships free	Not described in the published return policy
Sofa / bed frame warranty	1 year, materials and workmanship	10 years
Upholstery / covers	1 year	1 year
Foam, springs, legs, mechanisms	1 year	2 years
Delivery levels	Front Door, In-Room, White Glove (courier for small items)	Standard (ground floor or lobby), Room of Choice, White Glove
Delivery cost	Calculated at checkout	Free standard delivery on subtotals of $1,399+ to selected cities; Room of Choice +$50–$70; White Glove +$100–$150

Returns: the biggest practical difference

Castlery’s 20% restocking fee is the number to plan around. On a $2,000 sofa, a 20% fee is $400, before any delivery or White Glove charges you won’t get back. Returning a piece without its original packaging adds $50.

Article doesn’t use a percentage fee. Its refund is reduced by outbound and return shipping fees, and those depend on where you live, so check your delivery cost at checkout before you buy. Article also lets you exchange an item once with free shipping, which helps if the issue is a color or size rather than the piece itself.

The other big split is customization. If you’re choosing a custom fabric or configuration, Castlery treats it as final. Article’s 30-day window still applies to made-to-order customized pieces.

Warranty: Castlery covers structure for longer

Castlery’s warranty is tiered and starts at delivery:

10 years on frames for sofas, armchairs, ottomans, beds and sofa beds
2 years on components such as foam, fillings, stitching, springs, legs and reclining or swivel mechanisms
1 year on covers
5 years on frames for tables, TV stands, sideboards and bookcases

It excludes normal wear, misuse, accidents and pet damage, and only covers items bought directly from Castlery.

Article’s one-year manufacturer’s warranty covers defects in materials and workmanship from the delivery date. If a piece is defective, Article arranges replacement parts, a repair or, where needed, a full replacement. It excludes negligence, misuse, accidents, abnormal use and modifications, and isn’t transferable.

Delivery: Castlery publishes its prices

Both brands offer three levels of service, from doorstep drop-off up to assembly and packaging removal.

Castlery lists its add-on prices: Room of Choice (up to two flights of stairs) is $50–$70 and White Glove (adds unpacking, assembly and garbage removal) is $100–$150. Both require a $1,399 minimum spend and are only available in selected cities. If your move-in date is uncertain, Castlery offers up to two months of free storage when you request a hold within 24 hours of its order-update email.

Article shows delivery prices at checkout once you enter your zip code. Its White Glove service assembles furniture in your chosen room and removes packaging, but won’t install anything that attaches to your home, such as anti-tip hardware. Article delivers to the contiguous U.S. and Canada; Alaska, Hawaii, Puerto Rico and remote areas may pay an extra flat fee. It doesn’t offer expedited shipping.

Which one should you pick?

You’re unsure about color, size or comfort: Article. No percentage fee and a free first exchange lower the cost of getting it wrong.
You want a custom fabric or configuration: Article, unless you’re certain. Castlery won’t take customized pieces back.
You’re buying a sofa or bed to keep for a decade: Castlery’s 10-year frame warranty is the longer promise.
You live up stairs and want a known delivery price: Castlery publishes its Room of Choice and White Glove rates. Check Article’s at checkout to compare.

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